FAQ
View the list of our frequently asked questions and answers to plan your stay.
If you have further questions, feel free to contact us.
■To book a room
Q. Can I make a booking by telephone or e-mail?
A. Yes. Contact us at:
E-mail: reservation@stay-japan.co.jp
Phone: 050-2018-7883 (9:00–21:00)
Q. When I book via your official website, do I have to pay in advance or can I pay after arriving at the hotel?
A. You can pay in advance or after arriving at the hotel.
Q. Can I change or cancel my reservation by telephone or e-mail?
A. Go to the booking website that you used to make the original booking to change or cancel your reservation. If the deadline for changes has already passed, contact us directly.
*A cancellation fee may be charged.
Q. Do I have to pay a fee to change or cancel my reservation?
A cancellation fee may be charged depending on the plan booked. See the details of your plan.
Q. How far in advance can I book a room?
A. In principle, you can book a room up to six months in advance. This may vary depending on which booking website you are using.
Q. Can underage guests make a booking or stay at the hotel without being accompanied by an adult?
A. Underage guests who stay at our hotel without an adult guardian must submit a consent form filled in by their parent or legal guardian.
Download the consent form here, and hand over the completed form upon check-in.
Q. Can I stay at the hotel for longer than a month?
Yes. Contact us for the rates.
Q. Can I extend or shorten the period of my stay while staying at the hotel?
A. This depends on room availability at the time. If an extension can be arranged, we will calculate and require payment of the additional charge. If you want to shorten the period of your stay, consult us.
Q. Can I make a booking for a large group of people?
A. Yes. Feel free to contact us.
Use our inquiry form here.
■About staying at the hotel and available services
Q. Is the reception the only check-in point for your hotel?
A. The check-in point may differ depending on which hotel you are staying at.
Find the check-in point for your hotel from the following:
・Hotel Santa Barbara Miyakojima Resort: Guest Service Center in the hotel building
・Hotel California Miyakojima Resort: Check-in Counter inside Building #7
・Palm Springs Miyakojima Resort: Guest Service Counter in Palm Town
・Villa Malibu Palm Springs Miyakojima Resort: Guest Service Counter in Palm Town
・Villa Amalfi Palm Springs Miyakojima Resort: Guest Service Counter in Palm Town
・Villa Charles Miyakojima Resort: Guest Service Counter in Palm Town
・Dog-friendly Villa Plumeria: Guest Service Counter in Palm Town
*If you are staying at one of the above hotels, use the check-in point listed here even if you are renting a car from Pine Rent-a-car Miyako Airport.
・Hotels other than the ones listed above: Check in at the Pine Rent-a-car Miyako Airport
*Guests who stay at the Dog-friendly Villa Plumeria cannot rent a car from the Pine Rent-a-car.
Q. What are the check-in and check-out hours of your hotel? (Can I check in early or check out late?)
A. Check-in: 15:00–21:00 / Check-out: By 11:00
To see if early check-in can be arranged, contact us on the day of arrival. Late check-out can be arranged for an additional fee. (The latest check-out time that can be arranged is 13:00.)
*Note that the check-in hours are different for same-day bookings. (18:00–21:00)
Q. Can you provide pick-up and drop-off services?
A. Yes.
Book your pick-up or drop-off service by no later than 17:00 on the previous day.
* When booking a pick-up or drop-off service, make sure that you have your flight details ready.
Q. Can you keep my luggage before or after my stay at the hotel?
A. Yes. Hand over your luggage at the check-in point for your hotel, and make sure to collect it during our business hours.
Q. I want to ship my luggage to the hotel in advance before arriving. Can you accept shipped luggage?
A. Yes. Be sure to notify us before shipping your luggage. Note that the luggage-receiving address may be different depending on which hotel you are staying at.
*Note that we can not accept luggage shipped directly to the hotel address.
Q. What payment options do I have when paying at the reception?
A. You can pay by cash, by credit card or by various electronic payment services.
Q. Do you clean the guest room every day? What cleaning services do you provide if I stay for multiple days?
A. To make sure that you can relax in perfect privacy during your stay, we do not clean the guest room every day if you are staying for two or more nights.
Additional cleaning service can be provided for a fee. Ask us for information.
*To protect against Covid-19, we may decline a guest room cleaning request from a guest staying at the hotel. Thank you for your understanding.
Q. If you find something left behind in a guest room after the guest has checked out, what do you do?
A. We will notify the person who made the reservation. You can choose to have the item shipped to your specified address by cash on delivery, or pick it up at the hotel, or at one of our specified locations.
Q. Can I stay with my children without additional charges by sharing a bed with them? Up to how many children can share with me?
A. Children up to five years of age can stay without additional charge by sharing a bed with their adult guardian. (We do not provide toiletries for children who share a bed with their adult guardian.)
Six years and older: Each child who is six years old or older will be counted as an adult and will be charged accordingly.
The maximum number of children who can share a bed with an adult is specified separately for each room type. Check the room information before making a reservation.
■Equipment and facilities available
Q. Is there parking space? Can I use it for free?
A. Yes, you can park your car free of charge in our parking space.
Q. Am I allowed to smoke in the hotel? Is there a smoking space on the premises?
A. Smoking is prohibited in all the buildings. Use the specified outdoor smoking space near the entrance to each building if you wish to smoke.
Q. Do all the guest rooms have a kitchen? Do you provide cooking utensils and seasonings?
A. Most of the guest rooms are equipped with a kitchen but some are not. See the official website of the hotel for more information.
Cooking utensils are provided in all the rooms equipped with a kitchen; seasonings are not provided, so make sure to bring your own.
Q. What toiletries and personal care items do you provide?
A. A convenient set of toiletries and personal care items is provided including shampoo & conditioner, body wash, toothbrush kit, hairbrush, cotton pads and swabs, shaving razor, bathing towel, face wash foam which can also be used to remove makeup, face towel and bath towel.
*Note that we do not provide toiletries for children who stay by sharing a bed with an adult.
Q. Is there a washing machine or laundry machine?
A. Availability varies depending on the guest room type. See the hotel’s official website for more information.
Q. Can I rent baby or infant gear?
You can rent baby gear such as baby chairs, baby beds and baby carts.
Whether there is room for the baby gear in the guest room depends on the guest room type. Ask us for more information.
Q. Is there Wi-Fi?
A. Yes, free Wi-Fi can be used in the guest rooms.
Q. Do you have a restaurant in the hotel? Do you provide meal services?
A. We do not have restaurants in our hotels. We offer breakfast-included plans at the Hotel California, Hotel Santa Barbara, Hotel Palm Springs, Villa Malibu, Villa Amalfi and the Ecot Irabu Ohashi Premier.
*Breakfast serving points
Hotel California and Hotel Santa Barbara: Lounge space of the hotel
Hotel Palm Springs, Villa Malibu, Villa Amalfi and the Ecot Irabu Ohashi Premier: “Pasta House Niwa”, located on the premises of Palm Springs Miyakojima
Q. Are the bathing and toilet spaces separate in the guest room?
A. Yes. All the guest rooms have separate bathing and toilet spaces.
Some guest rooms do not have a bathtub and have a shower booth only. See the hotel’s official website for more information.
Q. Do you have barrier-free access facilities?
A. Hotel California Miyakojima Resort has a room designed and equipped for universal access.
*For more information about equipment and facilities, see the hotel website.
Q. Can I stay with my pet?
A. You can stay with your pet at our Dog Friendly Villa Plumeria.